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Head Teller

Company Name:
TD Bank
Job Description
Do you want to WOW! Customers everyday in a fun, fast-paced environment? Come be a Head Teller at TD Bank, America's Most Convenient Bank! As a Head Teller, you will provide legendary Customer Service while supervising the Teller and/ or Platform team
Job Requirements
Provides exceptional Customer service
Demonstrated competency and accountability with Store operational standards
Provides leadership, conflict resolution, process improvement and communication to the Teller line
Coaches team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals
Manage Teller Paid Time Off (PTO) within the PTO staffing model
Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines
Support, mentor and coach team members in their professional development
Develop and manage team members by recruiting, training and recognizing them
Create and foster a cohesive team and promote a positive work environment
Qualifications
2 year degree or equivalent experience
2-3 Years of related experience
Completed or enrolled in the Head Teller Achieve program preferred
Maintain current HR and Retail Leadership education
Excellent organization, interpersonal and communication skills
Sound judgment in decision making and problem solving
Ability to multi-task and maintain order on Teller line
Demonstrated knowledge of Outlook, Lotus Notes, Word and Excel
Primarily work in assigned Retail Store. Occasional travel required for Classroom
Training, On-the-Job Training and Service Learning projects
Ability to supervise/ lead Teller line
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
Equal Opportunity Employer
TD Description
TD is a great organization powered by great people who want to make a difference every day. Our over 85,000 employees world-wide are a big part of what makes TD stand out from any other organization. Every day, we deliver legendary customer and client experiences to our approximately 19 million customers. We're an award-winning organization that reinvests constantly to ensure future growth.
We're recognized as an extraordinary place to work that embraces diversity, where everyone is respected and valued. TD is the sixth largest bank in North America by branches, with many exciting and challenging career opportunities in our four key businesses:
Canadian Personal and Commercial Banking - including TD Canada Trust and TD Insurance
Wealth
management
- including TD Waterhouse and an investment in TD Ameritrade
U.S. Personal and Commercial Banking - including TD Bank, America's Most Convenient Bank
Wholesale Banking - including TD Securities
Job Status: Full Time
Date Updated: 01-Mar-2014
Job Category: Customer Service, Retail Banking
Auto req ID: 48187BR
Job Title: Head Teller
Location: Lincoln

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